Reduce churn, detect fraud, and optimize 5G performance with multi-agent systems on Databricks—architected by PipeIQ.
Networks Generate Petabytes—Insights Lag Behind
CDRs, OSS/BSS logs, probe telemetry, and call‑center transcripts live in silos—slowing network operations and customer experience initiatives.
Customer churn driven by hidden QoE issues
Fraudulent SIM swaps & roaming abuse slip through rules
5G cell congestion and interference require rapid tuning
Marketing offers miss real‑time intent signals
Agent‑Powered Use Cases
Network Anomaly Detection
Agents monitor KPI streams (RSSI, RSRP, throughput) to flag outages and auto‑create trouble tickets.
Churn Prediction & Retention
Blend usage, complaints, and billing patterns to predict churn; trigger personalized offers in real time.
Capacity Planning & Self‑Optimization
LLM agents analyze traffic trends and recommend RAN parameter tweaks or small‑cell deployments.
Fraud & SIM Swap Detection
Cross‑correlate CDRs, location jumps, and device fingerprints; escalate high‑risk events to SOC.
Call‑Center Copilot
Summarize customer calls, suggest resolutions, and auto‑fill CRM notes—reducing AHT.
Marketing Offer Optimization
Agents evaluate campaign ROAS, recommend budget shifts, and generate new creative variants.
Edge‑to‑Core Agentic Flow
1. Real‑Time Ingestion
LakeFlow Connect streams CDRs, xDRs, probe metrics, and CRM events into Delta with millisecond latency.
2. Multi‑Agent Reasoning
Supervisor routes to anomaly, churn, and marketing agents; fuses outputs with cell & subscriber context.
3. Closed‑Loop Actions
Agents update OSS/BSS, send offers via SMS, and retrain models from feedback signals.
PipeIQ Telecom Services
Network Data Lake Design
Schema for xDR, PM counters, and probe telemetry; cost‑optimized storage tiers.
Churn & QoE Models
AutoML and custom models with explainability & retraining pipelines.
5G SON Agents
Closed‑loop optimization for PCI, ANR, and power; zero‑touch network.
Fraud Detection
Graph‑based SIM swap & roaming fraud detection integrated with SOC workflows.
Marketing CDP Build‑Out
Identity resolution, consent management, and real‑time segmentation on Lakehouse.
24/7 Monitoring & SLOs
Dashboards for NPS, churn, MTTR, and fraud rate—PagerDuty hooks for alerts.
